Shipping Policy
Our official platform provides permanent full-coverage global free shipping services for all formal jewelry orders generated by user payment, with absolutely no regional restrictions, distance restrictions, or order amount thresholds. No shipping fees, logistics handling fees, customs processing fees, packaging fees, or any other hidden logistics charges will be charged for any valid completed orders, covering all eligible delivery countries and regions around the world to bring cost-effective and transparent shopping experience for global users.
For all officially confirmed and successfully paid user orders, we implement a unified standardized warehouse shipment schedule and process management mechanism. All standard orders will be sorted, inspected, packaged, and arranged for official logistics shipment within 1 to 3 working days from the official verification date of successful payment. The specific shipment time is uniformly scheduled and arranged by the platform’s professional warehouse management and logistics docking team, and customers cannot arbitrarily request to modify, advance, or delay the standard shipment time without legitimate special circumstances and official confirmation.
In order to unify global service standards and facilitate user expectation management, we adopt a unified fixed delivery transit time standard for all global orders, with a stable cycle of 6 to 12 working days. This time standard is applicable to all domestic and international delivery routes and all global shipping regions without any differentiated time setting or regional preferential policies. The standard cycle is formulated based on long-term operation data of global cross-border logistics and international transportation rules, which can accurately cover most normal logistics transit scenarios.
In addition to standard shipping services, our platform supports official expedited delivery services for customer orders to meet users’ urgent receiving needs. Customers who require faster delivery progress can actively apply for the platform’s official expedited service through the designated official customer service channels after successfully placing and paying for orders. The expedited service will grant the order higher processing priority, prioritize warehouse sorting and packaging, and match faster logistics distribution channels, effectively shortening the overall delivery cycle on the premise of strictly ensuring product safety, complete packaging, and logistics stability.
During the entire logistics transit and delivery period, our platform will provide real-time updated order logistics tracking information for all customers, allowing users to check the latest transportation status, package location, and delivery progress at any time. In case of abnormal logistics situations such as temporary transit delay, package detention, customs inspection suspension, and route adjustment caused by objective factors, our professional customer service team will actively follow up the whole process, verify the abnormal reasons in a timely manner, and assist customers in coordinating solutions to ensure the final smooth completion of order delivery.