Refund Policy
Our platform implements a standardized, open, fair, and transparent full-process refund mechanism for all jewelry product orders, and all order fund settlement and refund operations are uniformly denominated and processed in USD currency in accordance with unified platform standards. All refund applications submitted by customers must fully comply with the platform’s official return and refund management rules and process specifications, and only valid applications that meet the conditions and are submitted within the specified valid time limit will be officially accepted, reviewed, and processed by our professional after-sales team.
Customers who need to apply for a refund must complete the formal product return process in strict accordance with the platform’s 60-day long-term valid return rule. After our warehouse after-sales inspection team receives the returned package, we will conduct a comprehensive and detailed inspection of the product appearance, structure, accessories, packaging, and usage status. Only when the returned products are confirmed to be intact, undamaged, unused, free of artificial wear and modification, and fully in line with official return standards can we initiate the official formal refund process. The entire official refund processing cycle lasts 5 to 10 working days, and the specific final fund arrival time is subject to the unified processing efficiency and rules of the customer’s official payment institution.
All refund calculation standards and fund settlement procedures on the platform are uniformly implemented in USD without any currency conversion difference or additional handling charge. For all eligible valid return orders that pass official inspection, the refund amount will fully cover the total product payment amount paid by the customer at the time of purchase. Since our platform provides permanent global free shipping services for all official orders, no shipping fee, logistics handling fee, return freight fee, or other hidden fees will be deducted from the customer’s final refund amount under any valid refund circumstances.
We reserve the legitimate right to independently review and reject all refund applications that do not meet the official policy requirements and compliance standards. Ineligible situations include but are not limited to refund applications exceeding the 60-day valid return period, returned products with artificial damage, missing original accessories or packaging, obvious daily wear and use traces, private modification and repair traces, abnormal malicious return applications, and invalid orders that do not conform to the platform’s official transaction management specifications.